Thank you for choosing MENG YUAN INC! We are confident in every purchase and want you to be satisfied. If you are not satisfied with your purchase, we offer the following refund terms to ensure a pleasant shopping experience.
- Refund Request
If you would like a refund, please contact our customer service team via email at support@ecodishcup.com within 30 days of receiving your item. Please include your order number and the reason for the refund so that we can better process your request. - Refund Conditions
To be eligible for a refund, please ensure the following:
The item is unused, in its original packaging, and with all tags intact.
Attach proof of purchase, including your order confirmation email or receipt.
Returns must be mailed within 14 days of requesting a refund.
- Refund Process
Once we receive the returned item and confirm that it meets the refund criteria, we will process the refund within 3-5 business days. The refund amount will be refunded to the original form of payment. If a promotional code or coupon code was used, the refund amount will be based on the actual amount paid. - Shipping Responsibility
Unless the product is defective or incorrect, original shipping costs will not be refunded during the refund process. Return shipping costs are the customer’s responsibility (unless otherwise stated). - Product Defects or Order Errors
If the product you received is defective or does not match your order, please contact our customer service team immediately. We will provide you with a free return label and process your refund or replacement as quickly as possible. - After-Sales Support
If you have any questions about the refund process, please feel free to contact us using the contact information above. We are committed to providing excellent customer service and ensuring your shopping experience is hassle-free.
Thank you for your support of MENG YUAN INC. We look forward to serving you with satisfaction!