- How do I place an order?
You can browse our website (ecodishcup.com), select your desired products, add them to your cart, and then follow the on-site instructions to complete the checkout process. - Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our Customer Service team as soon as possible. Once an order has been processed or shipped, modifications or cancellations are not possible. - What payment methods can I use?
We accept a variety of payment methods, including credit cards, debit cards, and PayPal. Specific payment options will be displayed during checkout. - When will my order be shipped?
Your order will typically be shipped within 1-3 business days of order confirmation. After shipment, you will receive a confirmation email with tracking information. - Can I return or exchange my order?
If you are not satisfied with your purchase, you may return or exchange your order within 30 days of receipt, ensuring it is unused and in its original packaging. Please contact our Customer Service team to obtain a return authorization and detailed instructions. - How can I check the status of my order?
You can log in to your account to view your order history and current status. You can also refer to the tracking information in the order confirmation email we send. - Do your products come with a warranty?
We offer a limited warranty. Specific warranty terms and conditions are provided with each product purchased. Please review the warranty information on the product page at the time of purchase. - How do you protect my personal information?
We value your privacy and take every necessary measure to protect your personal information. For detailed privacy information, please refer to our Privacy Policy on our website. - How can I contact us?
You can contact our customer service team by emailing support@ecodishcup.com. We will respond to your inquiries as soon as possible.
If you have any further questions, please feel free to contact us! We are happy to assist you.